BillingTree ivrBill™
Hosted 24/7 Agentless-Telephone Payments
Interactive voice response (IVR) is a software solution that allows telephone callers to interface with an automated telephone-payment system. BillingTree's ivrBill solution uses modern technology to allow bill-payers to make their payments while businesses' call centers achieve higher rates of automation, 24/7 availability, and reduced processing expenses.
BillingTree's Interactive Voice Response portal can be accessed via a toll-free number or can be routed from your existing telephone system. Upon arrival at the portal, callers are presented with pre-recorded call flows and scripts, some of which are custom recorded and others pre-built for optimum usability, speed to market, and corporate-brand continuity. Capturing IVR payments is simplified via touch-tone prompts and account-data validation. Begin taking payments 24/7 with an IVR solution from BillingTree.
Consumer Benefits
- Paying bills conveniently at any time
- Controlling finances through efficient self-service
- Eliminating postage costs
- Reviewing balances and receiving immediate payment verification
- Posting through accelerated electronic processing
- Using comprehensive payment options
Business Benefits
- Inbound payment calls can be self-managed, reducing processing expenses
- Payments can be processed 24/7
- Payment flexibility creates a smoother customer relationship
- Call center staff can focus on other servicing issues
- Greater scalability eliminates on-hold times
- Manual tasks with automated services reduce errors
- Outsourced service enables rapid deployment
Features
- Payment options include checking and savings accounts as well as card payments.
- An extensive library of prompts and components accelerate the time to market.
- A customized call-flow script is used for brand continuity.
- Multi-lingual presentations are available.
- Multiple data-integration options can be used.
- Call-transfer logic is used for error-and-exception handling.
- A protected data environment is provided.
- Full integration with BillingTree's suite of payment solutions is effective.
